Return policy

1. Return of Goods 

1.1  The BUYER may apply for a return of goods permit or a refund and may return goods to HH-WERKZEUG (THAILAND) CO., LTD. in case of material defects or damage, which has been indicated by the BUYER to HH-WERKZEUG (THAILAND) CO., LTD. within one week of receipt. In other cases, HH-WERKZEUG (THAILAND) CO., LTD. may at its sole discretion decide to reject return of goods. Please always contact our team prior to any returns being made!
1.2  Apart from that, the BUYER may return goods to HH-WERKZEUG (THAILAND) CO., LTD. that are listed in HH-WERKZEUG (THAILAND) CO., LTD.’s current articles list and are still being sold. HH-WERKZEUG (THAILAND) CO., LTD. will not accept goods that are damaged, where the damage is clearly not caused by HH-WERKZEUG (THAILAND) CO., LTD. and/ or not in saleable condition or items that have been sold via clearance sale. 
1.3  Upon return of the goods accepted for return, the BUYER shall be reimbursed the purchase price. HH-WERKZEUG (THAILAND) CO., LTD. may, however, deduct costs for the impairment of the goods and the costs mentioned in Cl.d. 
1.4  BUYER is liable for any costs, expenses and charges associated with the return of goods, including but not limited to administration charges, restocking fees, transport costs, and other associated expenses if not 
otherwise agreed in writing. 
1.5  The refund amount due from return goods shall be based on the price of the goods as shown in the sales invoice, minus less associated cost and impairment of goods return if any. 
1.6  The following goods are not eligible for return and refund: Goods that are made-to-order upon the BUYER’s request or imported specifically for the BUYER’s order. Such goods are marked as “C” on the invoice. The 
BUYER’s rights with regard to defect goods shall remain unimpaired. 



2. Limitation of Liability 
HH-WERKZEUG (THAILAND) CO., LTD. shall be liable without limitation for intentional or grossly negligent breaches of duties as well as for damages arising from damage to a person’s life, body or health. In all other respect HH-WERKZEUG (THAILAND) CO., LTD. shall only be 
liable, if the breached contractual duty is of material significance for attaining the purpose of the contract and only on a limited basis up to the sum of average foreseeable damage typically occurring, but not exceeding the price of the respective good(s) shown in the invoice. In general, however, HH-WERKZEUG (THAILAND) CO., LTD. shall, however, where possible at its sole discretion replace or repair the goods supplied. 

 

3.  Laws and Dispute Resolution  
3.1  These CONDITIONS shall be governed and construed in accordance with the laws of Kingdom of Thailand. 
3.2  If either party is not satisfied with the other party’s performance of its obligation, a written description of the problem shall be provided to the other party or a good faith effort to resolve the problem via non-binding mediation shall be made by both parties. 
3.3  Should the issue not be solved within thirty (30) days from the written description, the respective party may address the ordinary courts in Thailand.